Terms of Service

These Terms of Service govern access to vluxon.com and the game server hosting, VPS hosting, dedicated servers, infrastructure, control panel, network, support, and related services provided by Vluxon Inc. (Services). Services formerly offered under the Valkyrie Hosting brand are also governed by these Terms.

By creating an account, placing an order, or using the Services, you agree to these Terms, the Acceptable Use Policy, Privacy Policy, applicable Service Level Agreement, and terms shown with your order. The contractual language is English.

You must be at least 13 years old and legally permitted to receive the Services. If you cannot legally enter a binding contract where you live, a parent or legal guardian must review and accept these Terms, supervise the account, and remain responsible for its use. You may not use the Services where prohibited by applicable law, sanctions, or export controls.

You must provide accurate and current account, contact, billing, and recovery information. You are responsible for your credentials, authorized users, and all activity through your account. Use designated sub user features rather than sharing credentials, enable available security controls, and notify us promptly of suspected unauthorized access.

We may require identity, ownership, payment, or fraud verification and may use appropriate third party verification providers. We may refuse an order, limit duplicate accounts, or restrict an account where verification fails or activity presents fraud, legal, payment, or security risk. Account recovery is not guaranteed if you cannot access the registered email address or establish ownership.

The product, specification, location, billing term, features, and price confirmed at checkout define your order. Services remain subject to availability and provisioning begins after payment and any required review. Dedicated servers may require up to 72 hours to provision.

We may improve, modify, replace, suspend, or discontinue a product or feature. Complimentary, promotional, burst, or temporary resources, including temporary RAM capacity, do not become part of the permanent base plan unless the order expressly says otherwise. If Vluxon permanently discontinues a paid service for reasons unrelated to your breach and provides no reasonable replacement, we will refund the unused prepaid service fees.

Upgrades are charged when ordered and are nonrefundable. Downgrades take effect when processed and do not create a refund or credit. Transfers depend on compatibility, capacity, location, and any price difference.

Services are prepaid and renew for the selected term until cancelled. By enabling automatic payment, you authorize the selected payment provider to collect each renewal on its due date. Game hosting and VPS renewal invoices are normally issued 7 days before the due date. You must keep billing information current and remain responsible for applicable taxes, currency conversion, and payment provider fees. We may correct genuine pricing or invoicing errors and change renewal pricing with reasonable notice.

An unpaid game hosting or VPS service may be suspended 48 hours after becoming overdue and terminated 7 days after the due date. An unpaid dedicated server may be terminated 72 hours after becoming overdue. Termination permanently deletes the associated data.

Payment received before termination restores a suspended service with its data, IP address, resource allocation, and hardware unchanged. Payment after termination does not restore deleted data or the former service allocation.

Vluxon may investigate, restrict, suspend, refuse, or terminate an account or service for nonpayment, fraud, legal process, security or operational risk, abusive conduct, or breach of these Terms or another incorporated policy. Immediate action may be taken where necessary to prevent harm, protect infrastructure or evidence, or comply with law. Where practical, a less serious issue may receive notice and an opportunity to be corrected.

To the extent permitted by law, Vluxon may also discontinue an account or service at its discretion. If we terminate a prepaid service for convenience rather than for cause, we will refund its unused prepaid service fees. Termination for cause is not eligible for refund. You remain responsible for charges accrued before termination, and provisions intended by their nature to survive termination remain effective.

You retain ownership of content placed on the Services and grant Vluxon a nonexclusive, worldwide, royalty free licence to host, copy, transmit, secure, process, and back up that content only as reasonably required to operate and support the Services. You are responsible for your content, the conduct and content of your users, required permissions and licences, and compliance with law, game publisher terms, and the Acceptable Use Policy.

Vluxon's name, marks, website, designs, documentation, platform customizations, and tools belong to Vluxon Inc. or its licensors. You may not copy, modify, distribute, reverse engineer, or claim ownership of them except with written permission or where law expressly permits. Feedback may be used without restriction or compensation. Valid intellectual property notices may result in content removal or service restriction.

You may access the Services only through authorized interfaces and credentials. You must not bypass access, security, billing, or resource controls; interfere with the Services; attack a network or system; or resell a service unless the order expressly permits it. You are responsible for securing and maintaining systems and software under your control.

The Acceptable Use Policy defines prohibited content, conduct, and workloads. We may investigate reports, require remediation, restrict traffic, remove content, isolate systems, or suspend or terminate service. Services suspended or terminated for a material violation are not eligible for refund.

Support is available through the Client Area and published contact methods. We target an average first response of 30 minutes, but response and resolution times are not guaranteed. Duplicate requests, threats, harassment, or abusive communication may delay or restrict support access and serious or repeated abuse may result in termination.

Game hosting support covers the Vluxon platform and reasonable diagnosis of common service issues. VPS and dedicated servers are unmanaged unless the order expressly includes management, so you are responsible for the operating system, applications, configuration, security, updates, and third party software. Support may decline custom development, extensive administration, unsupported software, unsafe work, or matters outside Vluxon's infrastructure.

Where offered, a VPS trial lasts 3 days and includes the specifications, trial charge, and monthly renewal price shown at checkout. It automatically converts to the stated monthly subscription when the trial ends unless cancelled beforehand. The trial charge is nonrefundable.

Trials are limited to one per customer, household, and payment method, require manual approval, and may be rejected or withdrawn at our discretion. They are intended for legitimate evaluation, receive standard support subject to availability, and are not covered by the SLA. Trial abuse may result in immediate termination, loss of trial eligibility, and account closure. Cancellation before expiry prevents the monthly renewal charge.

Use of any game hosting service must comply with the applicable publisher's end user licence agreement, usage guidelines, and platform rules. Minecraft services must comply with the applicable Mojang and Microsoft terms.

The Server Management addon is available only for the Minecraft service on which it was purchased and must remain active for continued coverage. It covers reasonable installation and configuration of plugins, modpacks, and custom JAR files requested through the Client Area. It does not include custom development, world or structure building, permissions, ranks, kits, crate configuration, gameplay administration, or tasks requiring in game actions. We may decline work that is unsafe, unlawful, unsupported, or outside the purchased scope.

Mail ports are blocked by default on VPS services to reduce spam and abuse, including ports 25, 465, and 587. Access may be requested through support and requires a legitimate use case, an account in good standing, suitable authentication and rate controls, and compliance with messaging laws. We may deny a request, require more information, restore a block, or suspend service if abuse is detected.

MySQL databases supplied without a separate charge are limited to applications directly associated with the relevant hosted service. They are not for unrelated websites, personal projects, resale, or off platform applications. Free databases may be limited, suspended, reset, or terminated for security, capacity, maintenance, abuse prevention, or service closure. You are responsible for database exports and backups.

Backup availability, storage, frequency, and retention are determined by the plan or addon shown in your order. We may exclude temporary files, caches, logs, archives, database dumps, or other files that are unsuitable, redundant, or exceed configured limits. Backup copies may use separate storage, but remain a convenience feature rather than a substitute for your own independent backups.

A backup may fail, become incomplete, corrupted, outdated, or unavailable because of hardware or software faults, interrupted processes, file contents, storage or retention limits, exclusions, or actions taken through your account. Vluxon does not guarantee restoration of every backup or individual file and is not liable for data loss except where liability cannot legally be excluded.

Domain registrations are subject to availability, payment, applicable registry and registrar rules, ICANN requirements, and order terms. You must keep registrant information accurate. Registration data may be processed, validated, escrowed, published, or disclosed as required by the registry, registrar, ICANN policy, or law. Domain fees are nonrefundable once submitted, and registration or renewal is not guaranteed.

Affiliate participation requires clear relationship disclosures and compliance with advertising, endorsement, privacy, and anti spam laws. Self referrals, deceptive claims, unsolicited promotion, hidden links, brand bidding, and misleading coupon or review pages are prohibited. Commission eligibility, exclusions, payout methods, minimums, and timing are governed by the program terms in the Client Area. We may reverse invalid commissions, investigate activity, withhold a disputed balance, or close an affiliate account for fraud or breach.

Uptime commitments, exclusions, and service credit remedies are stated in the applicable Service Level Agreement. Service credits are the sole contractual remedy for qualifying downtime unless applicable law requires otherwise.

To the fullest extent permitted by law, the Services are provided as is and as available without express or implied warranties, including merchantability, fitness for a particular purpose, noninfringement, suitability for a workload, or any particular commercial result. Vluxon does not guarantee uninterrupted, timely, error free, or completely secure operation, compatibility with every configuration, or correction of every software fault. Advice or assistance does not create a warranty not expressly stated in these Terms, an order, or the SLA.

To the fullest extent permitted by law, Vluxon is not liable for indirect, incidental, special, punitive, exemplary, or consequential loss, including lost profits, revenue, goodwill, business, opportunity, or data. Aggregate liability relating to an affected service will not exceed the amount paid for that service during the 3 months before the claim arose.

Nothing limits liability that cannot legally be limited or mandatory consumer rights. You will indemnify and defend Vluxon against third party claims, losses, and reasonable costs arising from your content, unlawful use, policy breach, or infringement of third party rights. Vluxon will provide reasonable notice of a covered claim where permitted and may participate in its defence. No settlement may impose liability or obligations on Vluxon without our written consent.

The Services may depend on payment providers, datacenters, carriers, control panels, games, licences, plugins, and other third party products governed by their own terms. Vluxon is not responsible for a third party failure or change outside its reasonable control except where applicable law requires otherwise.

Vluxon is not liable for delay or failure caused by events beyond its reasonable control, including natural disaster, war, civil unrest, labour disruption, utility or carrier failure, widespread internet failure, cyberattack, epidemic, fire, flood, government action, sanctions, or failure of a critical supplier. This does not exclude obligations or liability that applicable law does not permit us to exclude.

Vluxon may preserve or disclose account, billing, connection, service, and content information when required by applicable law or valid legal process, cooperate with authorities, and report suspected unlawful conduct. Where legally permitted and appropriate, we may notify the affected account or seek to narrow a request.

These Terms and any related noncontractual dispute are governed by the laws of the State of California, without regard to conflict of laws rules. Unless mandatory law requires otherwise, proceedings must be brought in a state or federal court of competent jurisdiction located in California. Before filing a claim, each party will make a reasonable good faith effort to resolve it through written notice and allow 30 days for a response. To the extent permitted by law, a customer claim must be brought within 1 year after it arose.

We may update these Terms to reflect changes in law, operations, pricing, or Services. Material changes will receive reasonable notice where practical. Continued use after the effective date constitutes acceptance, but an update does not by itself create a right to early termination or refund except where required by law.

These Terms, incorporated policies, your order, and product terms presented at checkout form the entire agreement concerning the Services. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited or removed only as necessary and the remainder continues in effect. You may not assign your rights or obligations without our written consent. Vluxon may assign this agreement to an affiliate or in connection with a merger, financing, reorganization, acquisition, or asset transfer. The parties are independent contractors, and headings are for convenience only.